Service Delivery Lead – HRS & Compliance Managed Services

Job opening for Service Delivery Lead – HRS & Compliance Managed Services

Please find the details below

Experience: 12+ years
Location: Technopark, Thiruvananthapuram

  • 12+ years experience in ITES domain and leadership experience in HR shared services.
  • Should be able to lead a team of 100+ professionals providing services in the area of HR Services, Compliance Managed Services, etc…
  • Should be able to exceed all agreed KPI/CSF both from a value as well as ageing/count in line with business targets set by the client OEs
  • Should be able to secure new customer wins as well as effectively manage/execute existing customer delivery keeping customer delight as the priority
  • Should be able to understand, replicate and execute various tools/applications post evaluation and consultation from customer to improve performance
  • Should be able to perform critical managerial responsibilities as part of the organizational leadership group to represent Business Services division

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