Job opening for Service Delivery Lead – HRS & Compliance Managed Services
Please find the details below
Experience: 12+ years
Location: Technopark, Thiruvananthapuram
- 12+ years experience in ITES domain and leadership experience in HR shared services.
- Should be able to lead a team of 100+ professionals providing services in the area of HR Services, Compliance Managed Services, etc…
- Should be able to exceed all agreed KPI/CSF both from a value as well as ageing/count in line with business targets set by the client OEs
- Should be able to secure new customer wins as well as effectively manage/execute existing customer delivery keeping customer delight as the priority
- Should be able to understand, replicate and execute various tools/applications post evaluation and consultation from customer to improve performance
- Should be able to perform critical managerial responsibilities as part of the organizational leadership group to represent Business Services division